Information for Pet Professionals

Product pricing is structured for the wholesale buyer — those qualified to resell our products. In order to qualify for wholesale pricing, include your business name and the state resale tax number on our registration form. Retail catalogs are available on request for your clients use.

Teaching Schools and Non-Profit Animal Shelters Discount

Teaching Schools and Non-Profit Animal Shelters receive a 15% discount on the current catalog product price. This applies to all published catalog item prices, except Leashes, Fleece By The Yard, Hair Buster™, and Bite Not® Collars which are not discounted. The discount can not be used on custom items, with other discounts (production, etc.) or monthly specials and does not apply toward shipping/handling costs.

Shipping

Shipping Guarantee —All stock orders received before noon CT, M‐F (except Holiday and weather/emergency closure
days), by phone, fax or Email, will be shipped the same day OR we’ll pay standard ground shipping charges. This
applies only to US (within the 48 contiguous states) and Canadian stock orders on days when packages are processed
by UPS or USPS. Does not apply to Fleece by the yard, Tote, “Rest in Peace” bags, or Custom orders.
Carriers —Shipping is normally handled by the most economical carrier (Best Way)—either USPS 1st Class, Priority
Mail or UPS ground.
Overseas Shipping—Postal Service in most cases, but for shipping and insurance cost and shipping carrier contact us.
Insurance is added to ALL overseas orders.
FREE for orders over $75 shipped the BEST WAY within the contiguous 48 states. Does not apply to Fleece by the yard,
Tote, “Rest in Peace” bag and Custom orders. All orders that include Fleece by the yard, Tote, “Rest in Peace” bag
and Custom orders will be shipped at cost (Best Way).
Retail Shipping Options —Choose a RETAIL shipping option at checkout to find the actual cost for that carrier.
Selection of another shipping option will slow down the processing of your order and will void our Same‐Day Shipping
Guarantee.

  • Prompt shipping: All stock online, phone, fax or email orders received before noon CT, M-F *, will be shipped the same day, OR we'll pay standard ground shipping charges. This applies to US and Canadian stock-item orders covered by standard UPS ground or USPS First Class shipping, with the exception of items listed with shipping charges added.    *Except FFOA holiday or weather/emergency closure days.
  • Custom Orders: Shipping charges are additional for all custom orders.
  • Most shipping is handled by either UPS Ground, USPS First Class or Priority Mail.
  • 2nd Day Air - Cost plus $1.00 handling.
  • Next Day Air - Cost plus $1.00 handling.
  • Drop Shipments - $5.00 plus shipping.

Within the 48 Contiguous States

  • $8 for orders up to $30
  • $10 for orders $30.01-$50
  • $12 for orders $50.01 - $75
  • FREE for orders over $75*
    *Custom orders excluded. Orders that include Fleece by the Yard or "Rest in Peace" Pet Body Bags, will ship the Best Way at actual cost.

    Canada

    • $15 for orders under 1 lb.
    • $20 for orders over 1 lb. to 2 lbs.
    • At Cost for orders over 2 lbs.
    • FREE for orders under 2 lbs. & over $75*
      *Custom orders excluded. Orders that include Fleece by the Yard or "Rest in Peace" Pet Body Bags, will ship the Best Way at actual cost.

    Hawaii, Alaska, & Puerto Rico

    • $10 for orders under 1 lb. and less than $75
    • $15 for orders over 1 lb. to 2 lbs.
    • At Cost for orders over 2 lbs.
    • FREE for orders under 2 lbs. & over $75*
      *Custom orders excluded. Orders that include Fleece by the Yard or "Rest in Peace" Pet Body Bags, will ship the Best Way at actual cost.

      Overseas Shipping

      Handled by best carrier, either UPS or USPS in most cases. Please contact us for cost and carrier information. Tariffs, brokerage fees and related costs are the responsibility of the buyer. Payments in U.S. Funds only. For payments, see terms.

      Terms

      For New Online Accounts

      Pre-payment is required. We accept Visa, MC, Discover, Amex and PayPal.

      For Existing Accounts

      All Canadian and overseas orders must be prepaid with VISA/MC/AMEX or Pay Pal.

      Open Accounts

      Net due 30 days. A 1.5% monthly interest rate will be charged to all overdue accounts. $1 minimum. Accounts with past due balances must be paid in full before processing other orders. All returned checks will be charged a $30 fee.

      Returns

      • We stand by our product designs and quality and guarantee our products for the purchase price. If you are not satisfied, simply return the product within 30 days, with a copy of the invoice and your reason for return, and we will promptly refund or credit your account the product purchase price, or replace or exchange the product (See Exchanges below).
      • If we have made an error in order processing, please notify us and a call tag or postage paid envelope will be issued for the return of the unused product.
      • If you have ordered incorrectly, you have 30 days from the invoice date to return the items for exchange or credit. After 30 days a 15% restocking fee (your cost + 15%) applies to all returned unused goods.
      • We cannot accept items no longer stocked by Four Flags.
      • Products returned after 30 days will be charged a 25% restocking fee.

      Exchanges

      • If for any reason you need to exchange any of our products,simply return the unused product within 30 days of purchase, with the original invoice or a note explaining your exchange needs. At-cost shipping will be added for the reshipment.
      • Products returned after 30 days will be charged a 25% restocking fee.

      Request a FFOA Catalog — Pet Professionals

      Get our current Catalog by mail.